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Condominium Lodging Reservation Policies:

We require 100% of the total rental paid on the date the reservation is booked. MASTERCARD, VISA, DISCOVER credit cards are accepted. Guests must be 21 years of age to make reservation. We require a THREE DAY minimum reservation booked for HOLIDAY WEEKENDS. The "Holiday Weekend" is the weekend closest to when the actual holiday is celebrated. During our SUMMER SEASON (May 1st - September 30th) we require a 2 NIGHT MINIMUM STAY on WEEKENDS (FRIDAY, SATURDAY, SUNDAY). The 2 NIGHT Minimum on WEEKENDS does NOT apply during our WINTER SEASON (October 1st - April 30th).

Maximum Occupancy is 8 people per condominium. Beds and bedding available for 6-7 people.

An Additional Charge of $45 per person per night may be charged to the credit card on file if the maximum occupancy is violated.

Check-in time of day  AFTER 4:00 p.m. / Check-out time of day BEFORE 11:00 a.m.

Late check-out's (AFTER 11:00 a.m.) will be penalized $30 unless approved by Property Manager and charged to the customers credit card.

Guests must sign the Terms and Conditions at the Still Water Ranch Office prior to check-in and present credit card used for ONLINE RESERVATIONS at check-in.

Cancellation/Refund Policy:

• If 45 days or more notice is given for cancellation: Full refund less $30 admin fee is charged to your credit card per condominium suite.  Funds may be applied towards future reservations within same season (Summer or Winter).
• If 30 days or less notice is given for cancellation: Forfeiture of 30% of daily rate for night reserved per condominium suite.  Funds may be applied towards a future reservation within the same season (Summer or Winter)
• 24 hours or less notice for cancellation of reservation and no shows: No refunds except damage deposit and no credit towards future reservations will be given.

PET Policy:

Absolutely no pets allowed on property. Management will ask guest found violating this policy to remove their pet(s) from our property and your credit card will be charged $250 fine per pet. Luxury Boarding for pets is available within 3 miles of our property. 

LOST/DAMAGED PROPERTY:

We are not responsible for any lost or damaged personal property while staying at our condominiums. Still Water Ranch at Canyon Lake is not responsible for personal items left inside the condominium units.

NOISE POLICY:

We have quiet time after 11pm to prohibit disruptions for our guest.

SMOKING POLICY:

Smoking prohibited inside ALL vacation condominiums on ALL Still Water Ranch at Canyon Lake properties. A Surcharge of $250 per vacation condominium will apply if smoke or cigarette butts is detected in any condominium by our housekeeping staff. In addition, the customer/renter is responsible for any additional cleaning expenses incurred by Still Water Ranch at Canyon Lake.  Please dispose of cigarette butts in proper outdoor receptacles when smoking outside.

No TENTS:

A Surcharge of $250 will apply if guest place tents on our property. There is FREE available boat and RV Parking, however no renters will be allowed to sleep in them overnight or a $250 surcharge will apply.

EXTRA CHARGES or FORTEITING DAMAGE DEPOSIT:

We ask that you comply with the following during your stay and at checkout.
All reservations will require a $350 damage/cleaning deposit per vacation condominium and can be paid in cash or by major credit card. To prevent forfeiture of all or portion of your damage/cleaning deposit the following is required of you and others in your group:

• Wash dishes in dishwasher and put away dishes (including pots and pans but not teak wood bowls)
• move all trash and place in outside garbage can and pickup all trash left on lodging grounds by your party(including but not limited to beer cans/bottles, cigarette butts, picnic supplies etc…)
• Clean up all excessive spills/splatters in refrigerator, stove, oven, microwave, coffeemaker, toaster, DECK , and front porch.
• No damage to bath towels or linens. Please place all soiled linens in bathroom downstairs in clothes hamper or basket. Charge will apply for extra soiled linens/bedspreads, or missing towels. Each unit will be provided 4-6 towels and 4-6 washclothes.  For stays more than 3 days an additional set of towels will be distributed on the 4th day for number of people in party.
• Sweep excessive debris (dirt/mud/sand) from tile and on DECK outside.
•  No Smoking $250 penalty for ANY smoking inside condominiums. This will be ENFORCED. No Smoking on decks. Smoking is allowed on front downstairs porch and outside smoking containers are accessible.
• No Pets $250 per pet for any pets on condominium property.
• Damages in excess of $350 damage deposit due to stolen items or damages will be charged to the credit card on file.
• Responsible party must present credit card used to make online reservation to property manager  upon check-in.
• Please return any basketballs or volleyballs after use. If they are not returned these items will be charged to the credit card on file.
• We have tried to anticipate your needs.  Towels, kitchen items are available for your use.  No concierge service is available.  Off site manager is available on a limited basis.  Office manager is available from 8 am to 10 pm daily.